Refund policy

Refund Policy

Thank you for shopping at Budget Mart. We appreciate the trust you place in us and are committed to providing you with the best possible service and experience.

1. Refund Eligibility:

• Our refund policy covers eligible products purchased directly from wwwbudgetmart.com.

• To be eligible for a refund, the item must be unused, in its original packaging and in the same condition as received.

 

2. Time Frame for Refunds:

• You have 15 days from the date of purchase to request a refund.

• Refunds are processed within 30 business days of receiving the returned item.

 

3. How to Request a Refund:

 

• To initiate a refund, please contact our customer service at  info@budgetmart.co.uk.

• Provide your order number, the name of the product you wish to return and the reason for the return.

 

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

• We recommend using a trackable shipping service for returns.

 

5. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will be applied to your original method of payment.

 

6. Exchanges:

We do not offer direct exchanges. If you need a different item, please follow the refund process and place a new order.

 

7. Non-Refundable Items:

Some items are non-refundable, including perishable items [All fresh products like vegetables, fruits, Fresh sweets and snacks, Frozen products, Fresh fish and meat products].

 

8. Late or Missing Refunds:

• If you haven’t received a refund within the specified processing time, please check your bank account or contact your credit card company.

• If you still have not received your refund, please contact us at  info@budgetmart.co.uk.

 

9. Sale Items:

Sale items are eligible for refunds.

 

10. Changes to This Policy:

• We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

• If you have any questions about our refund policy, please contact us at  info@budgetmart.co.uk.

 

Thank you for choosing Budget Mart.